Better Communication techniques ensure you get your message across clearly the first time whatever medium you are using.
How often has your message been misinterpretated?, not been actioned on time?, not been received in the spirit in which you sent it? resulted in more e-mails, more meetings, more telephone calls than you intended?
Clear messages to your management, your workforce, your customers eliminate misunderstanding, achieve faster results, save time & cost, reduce stress & conflict for both the sender & the recipient.
This training can be delivered as part of the Leadership Through Coaching or as interactive workshops to small teams of employees or as a presentation style course to larger numbers.
No team is too small to benefit. A Positive Choice does not set minimum numbers for delivering training & coaching & all our training is priced per delegate which makes it cost effective no matter the size of your company.
The topic modules within the overview course can each be delivered in more depth as a half day course/workshop/coaching if this is better suited to your needs.
This course is for both managers & staff at all levels. It delivers a general overview of methods of communication & how to ensure their effectiveness in business.
This course is particularly useful for new management & staff, reception, face to face & telephone employees & for managers wishing to save time but achieve the results they need from communication.
Clear communication, whatever form it takes, can save money & time & affect the perception of your business or your standing within it. Anyone can improve communication techniques, improve understanding & achieve the desired result faster.This lessens misunderstanding & frustration & gets the job done first time.
Face to face-
It is important to consider the approach & body language & adjust the message to the recipient. Not everyone reacts in the same way to the same message!
How do you recognise reaction & adjust the message ? How can you give negative feedback to achieve a positive result?
How can you make sure you confirm understanding & achieve agreement.
Telephone technique:-
Consider the tone & content. How should you put your request/ information across clearly to achieve the result you want?
Have you left a clear answerphone message that will result in a return call or the action you require- not the garbled requests you sometimes get!
E-mail:-
Clarity counts more than ever in e-mail messages which do not have the benefit of face to face or voice interpretation & adjustment.
E-mail is both one of the biggest benefits & curses in modern business. Consider when to use it effectively & when it is un-necessary.
Reduce the size of your in-box. Consider 'green working' & when to print.
Ensure your e-mails achieve results.
Meetings with a Purpose:-
Meetings can be useful means of getting things done or passing on new information to larger groups or reviewing results. They can also be extremely expensive in travel costs & even video conferencing is a costly use of time.
If you want to hold a meeting first ensure it is really necessry- most meetings are not ! How do you decide?
Consider your preparation & the results you want to achieve. This part of the course will help you to save time & costs & assist you in holding meetings with a purpose.
Persuasive Presentations:-
Presentations are usually held to promote your business, to deliver training or information to larger groups or to sell a product.
Your preparation & presentational skills can have a major effect on the outcome for your business or your standing in the business.
This course will help you with a general overview on confidence/image/ body language/power-point/content/interaction/notes.
This topic can be covered in more detail to enable you to develop your presentational skills either as a workshop based on your own business or as coaching on your personal presentation skills
Dealing with Conflict:-
Conflict can arise in many workplace situations- between employees or between management & employess. Neither is good for business!
How do you avoid conflict, deal with the issue & achieve agreement.
Train the Manager to train: training techniques to enable the manager to train staff effectively.This course is individual based & run as a coaching session with concentration on personal skills.
Book now for your Clear Communication training. Contact us to discuss adjusting the course to your company /individual needs.
We are a Midlands company based in Northampton, Leicester & Milton Keynes for local support. We operate throughout the UK but provide back up support to local companies in Northamptonshire, Leicestershire, Bedfordshire & Buckinghamshire
Call 01604 246524 or e-mail now for your FREE initial consultation- Help your Business to stay ahead. Your first choice is A Positive Choice.