Better Communication techniques ensure you get your message across clearly the first time whatever medium you are using.
How often has your message been misinterpretated?, not been actioned on time?, not been received in the spirit in which you sent it? resulted in more e-mails, more meetings, more telephone calls than you intended?
Clear messages to your management, your workforce, your customers eliminate misunderstanding, achieve faster results, save time & cost, reduce stress & conflict for both the sender & the recipient.
This training can be delivered as part of the Leadership Development Modules or as interactive workshops to staff.
No team is too small to benefit
Clear Communication
Aims & Objectives:
To improve communication techniques, improve understanding & achieve the desired result.
Face to face-
adjusting the message to the recipient/recognising reaction/giving feedback/achieving agreement
Telephone technique:-
clarity of message/tone & content/achieving agreement
E-mail:-
clarity counts/when to use/un-necessary e-mails/how to reduce the size of your in-box/when to print/achieving results
Meetings with a Purpose:-
agendas/time allocation/persons present/technical issues/control the meeting/minutes/action/follow up
Persuasive Presentations:-
confidence/image/ body language/power-point/content/interaction/notes
Dealing with Conflict:-
understanding the issue/ impartiality/ remaining calm/ controlling the meeting/ achieving agreement.
Train the Manager to train: training techniques to enable the manager to train staff effectively.
We are a Midlands company based in Northampton, Leicester & Milton Keynes for local support
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